Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
Effective date: 1 January 2024
Products purchased from IVBM Host may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange
rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange
rate risk and market risk.Products purchased using cryptocurrencies, tokens or digital assets will not be
refunded.
Note: If a client's actions are found to violate applicable laws or IVBM Host's Terms of Services,
any payments made to IVBM Host will not be refunded.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any
product or service, which includes the date any renewal is processed by IVBM Host in accordance with the terms and
conditions of the applicable product or service agreement
Terms of Usee. You may cancel a product at any time, but a
refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product,
if available at all. Note: Some products have different policies or requirements for a refund associated with them,
including some products that are not eligible for a refund under any circumstance. Please see below for refund terms
applicable to such products:
New Registration of Domain Name: Refundable only if at the moment of initiation of the refund both
the following conditions are met: (i) domain name refund is initiated within 96 hours from such domain name registration
and (ii) more than 24 hours have passed from the moment of initiation of last refund of any other domain
name registration.
In case of .br (including .com.br and .net.br) domain name, its registration is refundable if the following condition is met:
domain name refund is initiated within 168 hours from such domain name registration.
The following ccTLD registries DO NOT permit refunds upon cancellation:
From time to time, IVBM Host offers special deals such as a free domain when buying 12/24/48 months hosting plan.
Such free domains provided as part of special deals are non-refundable (except for .br, .com.br and .net.br domains)
and cannot be exchanged to other (different) domains and (or) products.
Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), IVBM Host
remains the right to refund you a difference between your paid amount and the domain you received for free price. In such
a case, you can keep using a domain name for the remaining billing period term.
Please note that all payment processors have different policies and requirements for refunds and there are some payment
methods that are not eligible for a refund under any circumstance.
Please be informed that products purchased using these payment methods can not be refunded to the original payment source:
We provide refunds to the original funding source. But if you would like to use funds to purchase another IVBM Host service instantly, you can select a refund to your IVBM Host Balance. Please note that once a refund to IVBM Host Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other
rejection of a charge of any payable fees on your IVBM Host account (“Chargeback”), this
will be considered as a breach of your payment obligations hereunder, therefore you agree that IVBM Host
may pursue all available lawful remedies in order to obtain payment, including but not limited to,
immediate termination, without notice to you, of your IVBM Host account and any domain names or IVBM Host
services registered or renewed on your behalf (“Services”). In addition, this will also
result in disabling the option to checkout with a credit card for your IVBM Host account to limit the
risk of payment fraud.
In the event a Chargeback is performed, your IVBM Host account may be blocked without the option to re-purchase
or re-use it, and any data contained in such a IVBM Host account, including any certain content, features,
or capacity of your IVBM Host account may be subject to cancellation and loss of data.
Your use of the IVBM Host Services and the ability to checkout using credit card will not resume until you:
verify the payment method used for the disputed transaction, either by providing:
proof of the payment; or
a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
pay any applicable fees in full, including any fees and expenses incurred by IVBM Host and/or any third party
services for each Chargeback received (including fees for IVBM Host Services provided prior to the Chargeback,
handling and processing charges and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card
details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to IVBM Host, we encourage you to first contact our
Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the IVBM Host Services
from being canceled and your IVBM Host account being blocked, and to avoid the filing of an unwarranted or erroneous
Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees
applicable to the IVBM Host Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or
financial institution with any information and documentation proving that the User responsible for such Chargeback
did in fact authorize the transaction and make use of the Services rendered thereafter.